Technical Representative

About this role

Technical Representative – Civil Helicopters
Brisbane

Airbus Australia Pacific is seeking a skilled and customer-focused Technical Representative – Civil Helicopters to deliver exceptional technical and field support services to our civil helicopter customers. This is a vital role within the Customer Support & Services team, ensuring the safe, effective, and timely delivery of technical solutions that meet our high standards and our customers' operational requirements.

About the Role:

As a Technical Representative, you will act as the frontline technical expert for civil helicopter customers across the region. You will support the delivery of contracted services, resolve technical issues, and coordinate cross-functional support activities, all while ensuring compliance, safety, and customer satisfaction.

Key Responsibilities:

• Deliver contracted technical services and customer training.
• Provide field support for technical issues, upgrades, retrofits, and service bulletins.
• Support safe helicopter operations with clear and timely technical recommendations.
• Coordinate support services related to maintenance and engineering activities.
• Resolve customer issues promptly to maintain operational continuity.
• Act as the technical voice of the customer within Airbus Helicopters and AAP.
• Ensure technical feedback and emerging support issues are captured and addressed.
• Promote a culture of safety, compliance, and continuous improvement.
• Collaborate with internal teams to meet service targets and performance goals.

Required Experience & Knowledge:

• Minimum 5 years' experience in aircraft maintenance engineering (Part 145 or equivalent), CAM (Part M or equivalent), or technical support services in aviation.
• Strong understanding of maintenance operations, engineering dependencies, and logistics.
• In-depth knowledge of Airbus helicopter types (e.g. H175 and/or H160 preferred).
• Familiarity with aviation regulations and standards (CAANZ, CASA, EASA, etc.).
• Experience managing service delivery in a customer-facing or operationally complex environment.

Qualifications:

• Licensed Aircraft Maintenance Engineer (EASA, CASR, NZCAA – B1.3 LAME) with Airbus helicopter type ratings (H175 and/or H160 desirable).

Key Skills & Competencies:

• Strong customer service and stakeholder engagement abilities.
• Confident communicator with excellent interpersonal skills.
• Demonstrated ability to manage multiple technical issues concurrently.
• Analytical and problem-solving mindset with a strategic approach.
• Ability to enforce compliance with technical and regulatory standards.
• Comfortable working in a matrixed environment with competing priorities.
• High level of time management, planning, and organisational skills.
• Strong commitment to safety, quality, and continuous improvement.

About us

With employees at multiple sites across Australia and New Zealand, Airbus Australia has access to the financial strength and expertise of Airbus Helicopters and Airbus. The company supports 22 ARH Tiger armed reconnaissance helicopters for the Army.

Airbus Australia delivers new Airbus Helicopters machines and supports more than 500 aircraft through a network of local facilities.

In addition to its helicopter capabilities, Airbus Australia maintains the Royal Australian Air Force's (RAAF) P-8A Poseidon, the MC-55A Peregrine and C-130J Hercules transports; and the Royal New Zealand Air Force's C-130s and P3s. The company is recognised as a leader in propeller and engine maintenance.

Why us

Here at Airbus we offer a holistic, competitive framework that recognises performance and rewards outcomes. This includes offering you meaningful benefits that support your health and wellbeing, your work life balance and your bank balance.

Some of our benefits include:

• Flexible working could include options such as work from home (hybrid working), 9 day fortnights and flexible days - Let us know what flexibility means to you!
• Shopping discounts across hundreds of retailers
• Generous parental leave entitlements
• Travel discounts for flights, rental cars and accommodation
• Novated leasing options with two providers
• Free onsite parking
• A commitment to your professional development through classroom and online learning

Supporting Diversity

At Airbus, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Diversity is key to our ability to work cohesively as a team regardless of age, disability, race, sex, intersex status, gender identity and sexual orientation.

Airbus is an Equal Opportunity Employer - Female applicants, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply.

If it sounds like a role for you apply now!

Applications close 10 June 2025

Please note: Position may close prior to close date so don't delay apply now! 

You must be eligible for an Australian Government Security Clearance and have the capacity to satisfy pre-employment medical screening which may include drug and alcohol testing.